The Innovation Expert Interview Series – Muhammad Chbib

Author Archives: Ariana Shahbazi

This week’s innovation expert is Muhammad Chbib, CEO of There are many reasons why we selected Muhammad as a member of our expert panel for “The Innovation Mindset of Leaders” research we conducted with Sia Partners and the Global Innovation Management Institute.

For one, he is a well seasoned entrepreneur for whom personal growth, development, and the desire to innovate are second nature. He went from being a consultant at McKinsey & Company to becoming the co-founder of, a leading regional online travel agency and today, he is at the head of a technology startup with a vision to become the preferred business-to-business eMarketplace in MENA. But there is more to it: Muhammad is also refreshingly bold. honest and pragmatic when it comes to the topic of innovation, for which he has a deep understanding. We found him enlightening, we hope you will too.

How do you define innovation in an organizational setting?
One of the misconceptions we often have is that innovation is a quantum leap. It’s not, it comes in all the tiny steps of each process at every level. I believe you need to embed innovative thinking in the mind of each individual that works in a company. In a nutshell, organizational innovation requires an overall culture of critical thinking with a structured idea filtering process that gets the best ones out. Innovation also needs decisive leadership – this is where someone like a Chief Executive Innovation Officer can get involved – who owns the critical thinking process, a facilitator for others to innovate and who gets the most promising topics on the CEO’s agenda.

In your experience, what do innovative organizations and their leaders have in common?
When I look at the most innovative organizations I know – whether it is a
football team or high tech company – the most common trait at a leadership level is what I would call restlessness: they always try to change que status quo for something better, even if they are already seen as the best. At an
organizational level, everyone can play a different role in the innovation process. If I relate it to myself, I am not that creative or innovative when it
comes to product but I am always looking for a way to optimize talent and
process, that’s my strong suit.

What are the top things a senior management team can do to create an innovative culture?
Injecting innovation into an existing culture is extremely challenging. If I take the example of a traditional company that wants to revamp itself and become innovative, or who wants to go through a “digital transformation”, I think it’s impossible without making drastic changes in everything it does. In my opinion, the first factor to consider is the leadership – you need to change it and put one in place that is totally convinced it needs to re-invent itself. You also probably need to replace at least 30% of the staff and inject new blood – it’s important to get rid of an organization’s old way of thinking. If the old style influences or manages the new one too much it cannot work. Another thing is to change the consequence management process: remove the culture of warning letters for doing something wrong – instead, encourage failures and bold thinking. Many leaders tend to be risk averse for various reasons, especially during tough economic times.

Ultimately, organizations who really want to innovate and transform should build a parallel universe, scale it, enable it and put money behind it, using the “old” business to finance the new one. Because if you don’t, the business will slowly die and vanish in 10 years anyway. You can’t transform companies from the inside by just changing a few people at the top – you need to get people on every level to push for innovation…and you need the ones who don’t care about the last 20 years.

What, in your opinion, are the biggest barriers to innovation? How can they be overcome?
In general – fear, lack of budget and talent. Depending on the region, the order of these is different. Here talent is the big one, number two is fear and three is budget.

How can you overcome the talent issue?
If I take a look at the MENA region and its massive talent issue, I think this is the primary area where governments should invest in. We need to ensure that we start building a new, modern, future-proof educational system that
overcomes the failed one in the past. My vision for our region is that we
manage to produce 3-5 universities – or whatever the institutions will be called in the future – in the next 10 years that are top-ranked worldwide on FT or Business Week rankings. However, I do not think that working on university education alone is sufficient. There needs to be massive work done on the early learning side. Families need to instill critical thinking and a hunger for growth and leadership in every young individual. This in my humble opinion is the biggest lack we have especially in the GCC compared to Europe or China. In Europe after World War 2 for instance, people were forced to build and rebuild, they were hungry, they were restless to work hard for their future. They subsequently became leaders on so many fronts… This role has in the meantime transitioned to China who is emerging as the leader on the digital and mobility front for the next decades to come.

How can organizations ensure they are “innovation-ready”?
If you have a concrete project, create a parallel universe with a 100% innovative strategy and culture that you can eventually transition to. If you don’t have a project, create an encapsulated unit that can work separately on various potential projects that can benefit the company. What organizations often miss is an innovative vision. An existing CEO of an existing business is primarily concerned with P&L and their second role is to set a vision to ensure the company is still around in 10-20 years. Often this latter part of their role is neglected – so giving a mandate to a specific group to look after that can help if leadership gives it its full support. This group should be 100% detached from the existing organizational structure and reporting lines, with direct access to the CEO/Board in order to push the innovation agenda in a disruptive way.

What can be done in a company’s recruitment and employee development process to ensure an organization has the people it needs to become/stay innovative?
When it comes to recruitment, stop hiring with CVs – resumes shouldn’t decide whether or not you interview someone or not. A more suitable way nowadays seems to be sophisticated AI tools or talk to potential hires. I feel that recruitment teams should also spend their time talking to people.

To enable current employees. I don’t believe in classic training programs – especially in a start-up environment. Training shouldn’t be something employers give to be consumed by employees who don’t necessarily want to learn. I am a self-taught man and believe the desire to learn about something enough to research it by yourself is key. If you really care about growing, you do everything you can to achieve that. As an employer, I want people to take initiative and tell what learning resources they need – I don’t have an issue when it comes to the budget if we all benefit. If one of my team members asks for time to personally benefit from learning, we try everything in our power to enable this time because in the long run it will benefit our company as well.

What do you the impact of the current covid-19 pandemic has been on
organizational innovation and how will it affect it in coming months?
I think it has forced us to think outside the box. It has pushed slow businesses to adopt remote working styles faster. It has also certainly forced the entire economy to adopt e-commerce faster. However, with rampant uncertainty and an enforced remote working environment, the innovation power of organizations will slow down. Innovation and brilliant ideas very often stem from working in a collaborative environment, where personal interactions inspire people to come up with new ideas. In my opinion, the current crisis mode we are in will alter this for the next months to come and organizations will have to cope with new methods of collaboration and apply other types of innovations going forward. But in the end, time will tell.

Download interview here

The Innovation Expert Interview Series – Muhammad Chbib

Muhammad Chbib
Chief Executive Officer